General Questions


WHAT SIZES ARE AVAILABLE FOR YOUR CLOTHING?

We offer different sizes for different clothing. Each product should list it’s own measurement details for you to compare yourself against. If there are none, let us know by email and we can get them to you! In some cases, clothing sizes may be smaller than we are used to in Europe/USA.  In those cases we will inform you of such.

Have a question for us?

Cool!  Head over to our Contact Us page, and give us a holler!

WHERE IS THE STORE BASED?

We’re proudly based in the USA.

 

Shipping Questions


WHERE DO YOU SHIP FROM?

It depends. Some of our products will ship from the USA.  Some will ship from other countries… mainly China.  <– Don’t act surprised! 😉

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

This depends.  For orders originating in the USA, total shipment time could be up to 10 days.  Generally it’s more like 3 to 7 days.

For orders originating outside the USA, there is generally a 1 to 4 day processing time, then anywhere from 10 to 30 days until the order arrives on your front porch.  We clearly indicate this on such products.  We guarantee a shipping time of no more than 45 days, plus the 1 to 4 days of processing time.  < – if it’s coming from China, it can take a while… it’s really far away!

Current Average Shipping Times:

Originating from USA:  3 to 10 days

Originating from China:  10 to 30 days

To where do you ship?

We currently ship only to the United States and Canada. Nothing means more to us than bringing our customers great value and service, so we are starting locally and limiting our services to North America. As we continue to grow, and we gauge interest from other countries, we will most certainly expand our shipping territories.

How are packages shipped?

Packages will ship from our partners in North America or China, depending on the item(s) you purchase.  Packages shipped from the US are shipped via USPS.  Packages shipped from China will be shipped by ePacket or EMS depending on the weight and size of the product(s).

What about customs?

In vary rare cases, your order may incur customs fees.  (Seriously, it’s very rare.. they usually only care about higher ticket items.)  We are obviously not responsible to pay any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees or duties when they arrive to your country.

Is tracking information provided?

Yes. Whenever possible, we will email your tracking information to you.

Why does my tracking info say “No information available at the moment”?

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

Will my order be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages. … just like Amazon does it! 😉

In order to provide the best range of products at the best prices, we work with several different warehousing partners.

What is the shipping time from China?

This product ships from China. There is generally a 1 to 4 day processing time, PLUS anywhere from 10 to 30 days until the order arrives on your front porch.

We guarantee a shipping time of no more than 45 days, plus the 1 to 4 days of processing time, on products from China.  < – It’s coming from China, it can take a while… China’s really far away!

Current Average Shipping Time:

Originating from China:  10 to 30 days

What is the shipping time from the USA?

This product ships from the USA. There is generally a 1 to 3 day processing time, PLUS anywhere from 2 to 7 days until the order arrives on your front porch.

Current Average Shipping Time:

Originating from USA:  3 to 10 days